Meet the team

Mortgage Advisors

All our Mortgage Advisors are experienced and CeMAP qualified to give you advice. To ensure that we meet the standards set by the
Financial Conduct Authority Michael Usher Mortgage Services are regulated by HL Partnership Limited, Our Advisors’ cases are checked for compliance and
they receive regular training and guidance.

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Michael Usher

Michael Usher was born and raised in the Camberley area. With over 25 years’ experience as a Financial Advisor, Michael founded Michael Usher Mortgage Services Ltd in 1993 and has built up a successful business that now employs over 30 staff. As a long term business resident of Frimley High Street he is a well-known and respected member of the local community.

Michael’s aim has always been to run a business that thrives on its reputation of good service and reaffirms to its customers that there are good people out there who want to help you.

Mitch Atkins

Mitch Atkins

As Michael’s step-son, Mitch joined the family business in 2011. His role is to provide senior level advice as well as set and manage the strategic direction and financial performance of the business. He is also responsible for leading a hard-working team of advisers and administrators who provide exceptional service and advice to our clients.

As an experienced Mortgage and Protection Adviser, he still offers his existing client’s great advice, service and making the mortgage process straightforward, less daunting and stress free.

Lisa Usher Equity Release Camberley

Lisa Usher – Mortgage & Protection Adviser

Lisa’s career has primarily been within the Financial Sector. Lisa is a qualified Mortgage and Protection Advisor and is also a qualified Will Writer and Estate Planner. She is also a specialist in Equity Release.

Lisa is known and respected by her clients as a professional and genuine person who takes the time to support them all the way through the process.

Joe Capon Mortgage Adviser Basingstoke

Joe Capon – Mortgage & Protection Adviser

Joe joined Michael Usher Mortgage Services in 2013 and although he previously studied physiotherapy at Chichester University his personal interest in mortgages and financial services led him to his current career path. Joe is a qualified Mortgage Adviser and also specialises in Equity Release.

Joe is praised by his clients for his friendly and open personality.

Sean Usher Mortgage Adviser Basingstoke

Sean Usher – Mortgage & Protection Adviser

Having joined us in 2014 Sean is now an experienced and valued member of the team. Sean believes understanding a client’s circumstances and objectives is a key requirement of a Mortgage Advisor, his knowledge and experience of the mortgage industry has earned him an excellent reputation with clients.

With in depth experience of helping First Time Buyers, Help to Buy and people with adverse credit, Sean is also a Later Life Lending Specialist helping people release the equity from within their home.

Sharas Gurung Gurkha Mortgages

Sharas Gurung – Mortgage & Protection Adviser

Sharas joined the company in 2011 and has become one of the company’s Top Mortgage Advisers. Working for Over 8 years he has become highly experienced in the mortgage industry with good connections with solicitors and estate agents specialising in the Nepalese community.

Sharas has arranged over 1000 mortgage cases and his clients freely recommend his services all over the UK, Brunei, Germany & Kenya.
He has family roots within the British Army as both his father and grandfather served in the forces under 6GR Regiment and has an excellent relationship with a number of regiments across the UK.
Stephen Kerr buy To Let Mortgage Adviser

Stephen Kerr – Mortgage & Protection Adviser

Stephen Kerr is our resident Buy to Let specialist helping clients to find the most suitable way to finance their investment properties.

“Over the past few years I have seen most scenarios and helped many clients with a range of different circumstances from first time buyers to experienced landlords. I am a buy to let investor myself and finance on this side is my main specialty. In my free time I enjoy pastimes such as snooker, tennis and travel”.
Mark Bateman Mortgage Adviser Camberley

Mark Bateman – Mortgage & Protection Adviser

Mark spent several years in financial services working as a Mortgage Adviser in both the Banking and Estate Agency environments, before taking a break to work in retail management.

He has recently joined the Michael Usher team as a Mortgage and Protection adviser and prides himself on being able to give honest and clear advice to all his clients. He is a friendly and approachable adviser who is always happy to spend time ensuring the mortgage process is as smooth as possible.

When he is not working, you can find Mark at Griffin Park supporting his favourite football team – Brentford – or coaching his youngest son in a local youth team. He still finds time for the odd round of golf, and has even been known to jump out of a plane from 15,000 feet!!

Mark Jones Mortgage Adviser Basingstoke

Mark Jones – Mortgage & Protection Adviser

With over 20 years in the Financial Services industry Mark has built up an array of knowledge in not just mortgages and protection insurance but also pensions, savings, investments and Will writing to name a few.

Growing up in the local area he played rugby for Basingstoke for 20 years and still enjoys following the local teams. Outside of mortgages Mark is a keen golfer player a handicap of 9 at best and is still searching for the elusive par round score.

Matt Penfold – Mortgage & Protection Adviser

Matt Penfold – Mortgage & Protection Adviser

Matt’s career in the property industry started in 1987. He has extensive knowledge and experience in Residential Sales & Mortgages. During his career, he has had many and various roles within the property sector, including managing multiple Estate Agency branches across Surrey, Hampshire and Berkshire.

Matt says “Providing excellent customer service is paramount, coupled with assisting clients to achieve their moving aspirations gives me real satisfaction”.

Andrew Smith Mortgage Advisor Farnborough

Andrew Smith – Mortgage & Protection Adviser

Andrew Smith began his career in the financial sector over 24 years ago thanks to a keen interest in financial services. Michael and Andrew originally met in 1992 working for the same company and eventually Andrew joined Michael as part of Michael Usher Mortgage Services in 2007.

Andrew’s customers describe him as professional, supportive and regularly available to contact. He is praised for taking the time to explain and ensure that his clients understand the products as well as the process.

Biva Gurung – Mortgage & Protection Adviser

Biva Gurung – Mortgage & Protection Adviser

Biva has been with the company since 2012. She is known for her motivation to deliver excellent service to her clients and fulfil their expectations.

Biva’s career began teaching English and working as a radio presenter in her home country of Nepal. She is a respected member of the British Gurkha Community and understands that buying a house is an important and special time in a person’s life.

Kiran Gurung – Mortgage & Protection Adviser

Kiran Gurung – Mortgage and Protection Adviser

Kiran Gurung is a Double – Post Graduate from the University of Sunderland where he acquired a BA (Hons), MBA in Finance & a Level 7 Post Graduate Diploma in Strategic Leadership.

A true specialist in the Nepalese mortgage market, Kiran Gurung combines his wealth of experience together with his strong academic background. His confidence, professionalism and sheer passion drives him to exceed client expectations everyday.

 He originally hails from Singapore and loves to play tennis in his free time.

Protection Adviser Camberley

Liam Griffin  – Protection Adviser

Liam has been working in the in the financial/insurance industry for over 8 years providing advice to a wide range of clients from parents to new home owners to directors and sole traders for bespoke cover. I have a passion for matching the clients requirements based on their needs.

“My other passion in life is diving, where I’ve encountered fighting swordfish and swimming at 30 metres deep in near pitch black darkness”.

Mortgage Administration

When the advice has been given and your application has been submitted, our Mortgage Administrators are the ones that ensure your case progresses through to completion. Their role is to pursue lenders, chase solicitors and estate agents, solve any issues that arise and most importantly, to keep the customer updated with the progress of their application.

anna Rolfe

Anna Rolfe – Senior Mortgage & Protection Administrator

Anna Rolfe is Michael’s longest serving Mortgage Administrator whose career has been mostly spent in the Finance and Property sectors. Anna’s experience and knowledge means she is able to identify any issues immediately, act to resolve these quickly and keep the customer updated regularly.

Karen Bird

Karen Bird – Paraplanner

Karen Bird has always worked within the Financial Sector in both the Mortgage Broker and Insurance Provider environments. With a passion for excellent customer service, Karen will build a relationship with her customers, providing the service she would expect to receive from someone.

Sanjay Gurung

Sanjay Gurung – Mortgage & Protection Administrator

Sanjay joined Michael Usher Mortgage Services in 2015. Following 4 years as a mortgage administrator he has progressed into a para-planning role and specialises in helping clients arrange their Buildings and Contents policies.

Sanjay’s attention to detail, listening skills and empathy help offer the best customer outcomes. Sanjay supports a team of Advisers, building long term relationships with clients, helping the firm grow its client base with excellent customer service.   .

Steph Hodge

Steph Hodge  – Paraplanner

Since joining the company in 2017, Steph has trained to become a paraplanner and is a highly valuable team member, whose responsibilities include being Michael’s right hand woman, running his diary and keeping him on track as best she can.

Vicky Tait Mortgages Admin Basingstoke

Vicki Tait  – Paraplanner

Vicki joined the company in June 2018 as a Mortgage Administrator, having worked for over 12 years in estate agency gaining an invaluable insight into the sale and purchase conveyancing process.  During her time with the company she has trained to become a Paraplanner.  A true believer in exceptional customer service with a “treat every customer as you would want to be treated” attitude.

Sujit Gurung

Sujit Gurung  – Paraplanner

Sujit joined the company in 2018 as an administrator and has now progressed his role into a paraplanner. With his sales and customer service background, he’s working on his qualifications to become a mortgage advisor. He’s a Sports science graduate with keen interest in rugby, tennis and a devoted follower of Liverpool FC

Sophie Dodds Mortgages Basingstoke

Sophie Dodds  – Mortgage and Protection Administrator

Sophie joined the company in May 2019 as a part time administrator, having come from a background of estate agency and New Homes. She has a six year old daughter and lives near Stockbridge

Natalie Radbourne

Natalie Radbourne  – Building and Contents Insurance Specialist

Natalie lives in Wokingham, is married with twin boys.  She joined us part time in June 2019 as a Building and Contents Advisor.  “Love my job and I will always give the best customer service I can”.

Business Team

Debbie Mazzanti-Lee Account Manager mortgages camberley

Debbie Mazzanti-Lee  Account Manager

Debbie Mazzanti-Lee began her career in banking. Having qualified in 1997 as an Advisor, Debbie moved to Michael Ushers for access to a wider choice of Lenders but now manages our Accounts Department. As the longest serving member of the MUMS team of 10 years, Debbie is an experienced team member who is friendly and approachable. Debbie also manages our offices on Saturdays.


Dawn Zoccali  Internal Sales Co-ordinator

Dawn has been working in the financial sector since 2005 and gained a lot of experience, knowledge and qualifications in the industry which makes her a vital part of the team. Having graduated in Management and Tourism from University of Surrey, Dawn pursued a career as a pension and investment paraplanner which helped to build management and organisation skills. 

Dawn is a very friendly and helpful person. She understands the importance of structure and applying it to what she does so everything runs smoothly and as planned.

Denise McNulty – Front of House Manager

Denise McNulty – Front of House Manager

My background is in Customer Service, having started my working life as a hairdresser, going via the travel industry as an air hostess with “the world’s favourite airline”, working in the education sector and finally landing at Michael Usher Mortgage Services.
I know good customer service from bad and I always aim to give the best.
I enjoy Zumba and have two crazy cats, making me a crazy cat lady.
Melanie Eloranta Sales processing Michael Usher Mortgages Frimley

Melanie Eloranta  – Accounts Assistant

Melanie joined us from a Sales and Lettings background for more than 10 years. In her spare time she enjoys ‘treading the boards’ in Musicals at The New Victoria Theatre at Woking.